Help ticket link
Link to LPS help ticket system
If it saves you time you could instead, send an email to: firstname.lastname@example.org and explain the problem as thoroughly as possible.
Please also submit a ticket for anytime you see computer issues in a lab. Feel free to Copy email@example.com or firstname.lastname@example.org if you think we should be aware of it.
Funny thing - if you try to adjust these once logged in under the system preferences, it does not work. You have to do this before logging into the computer.
Xerox printing info
Changing double or single sided- VIDEO
Presets not showing when printing from computer?
If you are having to enter in your ID number and accounting code, because your presets don’t show up when in the Print Dialogue, restart your computer (might be a good thing to do anyway). You should only need to do this once.
If getting error from Word using Macbook
Save your Word document as a PDF then print. This is a driver issue that I was told is being resolved
Go to File and select Save As
Google Drive Tips and troubleshooting
Google Classroom- link so you can see the staff classroom with archives of Heather's great tips and tricks
setting the visibility of google drive items (so other people in district can/cant see your things)
(Or LPS jump code: OG5P)
How to work offline in google docs when you have no internet connection
How to print from Google Drive without downloading!
Multiple Chrome logins
Apple TV/Projector troubleshooting
ALSO TURN UP THE VOLUME ON THE PROJECTOR BY USING PROJECTOR REMOTE!
Split your screen (so you can work on one screen, while projecting something else)
Using Audio System
Tips for Getting Started with your mic
- Write your room number in sharpie on BOTH mics
- Wear the teacher mic (“teardrop” – on the lanyard) every day.
- Position the teacher mic approximately close- about 4-6 inches from the mouth. Be careful that it isn't knocking against jewelry etc.
- Make sure the volume is set correctly. As a general rule, if you can hear yourself through the speakers, the volume is too high. The speaker is about CLARITY not VOLUME. The mic will spread sound more evenly around the room, even if you think of ourself as someone who "doesn't need it".
- Charge the teacher mic nightly. (Make sure that the charger is plugged in right side up – the arrow on the body of the microphone, and the connector should match up)
- POWER OFF your mic when you LEAVE THE CLASSROOM -it will get ‘picked up’ by other classrooms as you walk by!
- Any audio run through the project is already wired into the speakers.
- Mute the mic when they are showing anything with audio through the projector. If you forget, every time you breathe hard or clear their throat, it cuts out the other audio.
- To Mute: one-quick click of power button mutes the mic (puts a blue light on over the word own) and holding the power button down turns the mic off (green light next to battery turns off).
- If you have students with hearing impairments that require the teacher to wear a mic, you will have to wear both as one system does not feed the other.
- You will have to Bring your own mic (BYOM) to use the systems installed in computer labs and team centers.
IF troubleshooting tips DON'T work
What if you go through the problem-solving tips and you still can’t get something to work?
Email Heather email@example.com
Heather will respond when she is available with any other possible quick fixes or will instruct you to move to entering a help ticket
- Conduct your class with alternate plans or whatever work around you can come up with in the meantime.(remember that the troubleshooting guides will always be up to date so be sure to check it even if you’ve read it in the past)
Before you use a new tool
Tools/add on's/ extentions/ website tools
Answer the BIG 5
If ANY of the responses to the questions below are YES, fill out the form found at the link below:
- Is this tool a Chrome or iPad app, or a Chrome extension to be installed on a district student device?
- Does the tool (app, web service or extension) require student accounts?
- Do you plan on using this tool to save student data like grading, behavior or IEP progress monitoring?
- Is there a minimum age requirement listed in the “terms of service” or "privacy statement" for the tool?
- Is there a cost (either now or in the future) associated with the tool?
* This process is part of our legal responsibility regarding the use of instructional technology tools.
Email firstname.lastname@example.org if you have a request for a tool
ELMO/ Document camera troubleshooting
Turning off computer sleep mode
Document Camera - Computer Sleep Mode
- You may want to turn the sleep mode off on your computer, especially when using the document comera
- Go to System Preferences
- Got to Energy Setting
- In both the battery and power adapter - set it to never. You can set it to a specific time too.
getting the NEW software
To get the software for your document camera to work with a ceiling mounted projector:
Avervision brand ELMO brand ipevo
Avervision troubleshooting from the manufacturer
Avervision F50 exposure problem video download
Chromebook Help tickets
How to do a chromebook help ticket
1) Go to the media center webpage Wp.lps.org/mediaschoo
2) Click on “Chromebook repair” – green box
3) Login with your student number and password
4) Click “New”
5) In “Title” type a short phrase about the problem “Battery wont charge” or “Cracked screen” etc
6) In the summary explain
a) What is wrong
b) How it happened (if you know, or have an idea) – especially if it involves another student
c) What you have already tried to do to fix it.
d) push “submit”
7) Bring your chromebook down to the media center- IN it’s bag for safety- and we will check that your help ticket went in and give you a loaner until yours is returned.